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Practice Charter
Concerns, suggestions and complaints
Our aim is to give you the highest possible standard of care and we try to deal swiftly with any problems that may occur. Howden Medical centre operates a practice complaints procedure as part of the NHS system for dealing with complaints. Please contact the practice manager who will give you further information. Patient information leaflets are available from reception.
Patient Feedback
We welcome suggestions as to how we might improve our services to you. Please write to the Practice Manager or your usual doctor.
And in return....
The Doctors, Nurses and staff at Howden Medical Centre treat all patients with courtesy and we ask all patients to offer the same. The practice has a zero tolerance approach to abuse and aggression over the telephone or face to face.
Patients will be asked to de-register if this type of behaviour is displayed towards a doctor, Nurse or member of the administration team.
We also ask for patients to do their upmost to attend for an appointment or to cancel it. The Medical Centre has an option for the cancelling of appointments on our automated telephone answering service.
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